Frequently Asked Questions

How can I pay for my order?

Orders can be paid for by credit card online or instore payment/pickup.

Can I pick my order up instore?

Yes, all orders can be picked up instore.

When should I arrive at Stairway To Beauty?

We encourage guests to arrive at least 10 minutes prior to your appointment to allow yourself time to change and fill out your personal consultation form, this allows for total relaxation in the treatment and ensures you will not loose any part of your service. Late arrivals will be subject to reduced treatment times.

What is your cancellation policy?

We understand that sometimes you need to change your appointment. To avoid any inconvenience, we kindly ask that you give us 24 hours notice so that someone else may visit us. If no notice or any cancellation less than 24 hours is given, a 50% cancellation fee will apply to all day spa packages, group bookings and all treatments of 1 hour or over.

Stairway To Beauty also reserves the right to collect a deposit of up to 50% of the cost of treatments combined for any treatments of 1 hour or over. The deposit may be refunded or credited only when Stairway To Beauty is notified of the cancellation within 24 hours of the scheduled time of treatment.

What payment types do you accept?

We accept Cash, Visa, Mastercard, Bankcard and American Express and provide eftpos facilities.

Where are you located?

Answer: Shop 5 & 6, Level 3 and Shop 4, Level 3, Glasshouse Shopping Centre, 135 King Street, Sydney, NSW 2000

The nearest train stations are Martin Place and St James; within 5 mins walk of all salon locations.

Parking facilities: Secure Parking entrance is located on 135 King Street, Sydney Phone: 1300 727 483 for more information or visit http://www.secureparking.com.au.

Delivery Rates

For bulk orders and special delivery rates that apply to more than 3 cases, please email us at: info@stairwaytobeauty.com.au

Allow 3-5 working days for delivery to most areas within Australia.

For international shipping please contact us at info@stairwaytobeauty.com.au

Do you charge for a skin consultation?

We offer a free consultation for most of our treatments, giving you the chance to meet us and discuss the best treatment option for you. At Stairway To Beauty, with 15 years experience in skincare advice and diagnosis, we pride ourselves on being able to give expert advice and product recommendations.

What advice are you giving during an Ultimate Skin Consultation?

Is the condition of your skin the best that it can be? How can you make it healthier? What products are best suited to your skin type? How can you protect your skin from sun exposure, dryness and premature aging? The Ultimate Skin analysis can help you answer these questions and arrive at a customised daily skin care routine perfect for you that will lead to excellent results. Why not add an Ultimate Skin Consultation to any of our facials for only $25 or make a 30min appointment for only $49.

What do I bring with me for a Pedicure?

Make sure that you bring a pair of open-toed shoes, like thongs or sandals that have fully open toes. Flipsters are available to purchase for only $29.95.
A nail polish if you have a particular colour that you would like. However we do have a full range in our salon.

During an Aqua Sea Salt Body Glow and Aqua Marine Mud Wrap what should I wear?

Women – We supply a disposable G-string. Men – Please bring with you a pair of swimming briefs.

What preparation do I need to carry out before my Spray Tan?

You should exfoliate well the day before your tan in order to remove any dead skin cells (this will also help prolong your tan). Shaving or waxing should also be done before the day of your tan. Do not wear deodorants, make up or any other preparation on your skin on tanning day as these can act as a barrier to the tanning solution.

How long does a spray tan last?

Your body constantly 'sloughs off' dead skin cells. This is why natural sun tans fade over a few days. Spray tanning only affects the outer skin layer, so again, as your skin cells are naturally shed, the spray tan will fade. Your tan should last 5-10 days, typically 7 days, but longer if you look after your skin by moisturising every day. However, we cannot offer a guarantee as everyone is different.

Can anyone have a spray tan?

Most people are suitable to have a spray tan. We suggest that pregnant women in the first trimester, those with severe asthma or with very sensitive skin refrain from spray tanning. However, if you are unsure, please contact us or your GP.

What do I do after my spray tan?

Just follow these simple rules...

It is advisable to wear loose dark clothing and do not shower for at least 8 hours as this can remove some of the tan before it has had a chance to develop.
For the first night it is best to wear pyjamas or baggy loose clothing in order to prevent disturbing your developing tan and to protect your sheets. Do not sleep in silk sheets as these WILL stain.
When you take your first shower, you may notice some brown staining in the water. Do not panic! This is just the marker dye washing off revealing your tanned skin underneath. During your shower do NOT exfoliate; do NOT use a loofa, and do NOT use HOT water.
Avoid soaking in the bath and the use of chlorinated swimming pools as this will hasten the fading of your tan.
Moisturise at least once a day, preferably twice, in order to keep your skin and tan in tip top condition.

I have dark circles under my eyes. Is there any way to get rid of them?

Dark circles are famously annoying. They can be hereditary, from lack of sleep or because your dehydrated as a result of not drinking enough water. However, you have 3 basic options for helping to conceal them or to reduce their appearance.

1) An Eye cream such as the Dermalogica Total Eye Care advanced with Alpha Hydroxy acid assists in reducing the appearance of dark circles and fine lines.

2) Test out our great Eye Primer Spotlight by Bodyography! This revolutionary age defying under eye brightener tightens and tones the delicate skin under the eyes for a more youthful appearance. This formula is infused with light-reflecting pigments to blend dark circles and fine lines. It features a botanical blend of nutra-peptides to deliver effective anti-ageing results.

3) Why not have a Sothys Intensive Eye Contour treatment. Designed specifically to refresh, decongest, protect and combat the ageing of the eye contour. This intensive salon treatment incorporates specific massage movements with the latest in active ingredients to assist in the alleviation of visible signs of ageing, dark circles, puffiness and crêpey dehydration fine lines around the eye area.

Do I really need to use a separate eye cream, or will my everyday moisturizer do?

You most likely need an eye cream. The eye area is so delicate that some ingredients in moisturisers are too harsh and can also be very thick in consistency which is too heavy to penetrate through the delicate skin around the eyes. Plus, eye creams typically contain specialized ingredients to address eye-related concerns, such as darkness, puffiness, fine lines and wrinkles.

How Much Should I Exfoliate?

Women should exfoliate using a scrub at least once or twice a week. Exfoliating removes dead skin and dirt, keeping your skin cleaner and healthier. As a general rule the softer an exfoliant is the more often you can use it. Some exfoliating scrubs are so gentle that they are designed to be used every day and the more coarser scrubs which are grainy in consistency should be used no more than twice a week.

What Causes Red Bumps (Keratosis Pilaris) on the Backs of Arms? (make smaller and target treatments to what we can do)

Those little rough red or white bumps that annoyingly plaque the backs of arms and sometimes the thighs are called "Keratosis Pilaris." They're not acne, it's actually a genetic follicular skin condition that's also known as "chicken skin" because of it's resemblance to, well, chicken skin.

Who does it affect? Keratosis Pilaris affects almost half of all adults and up to 80 percent of adolescents.
What causes it? Keratosis Pilaris develops when the skin produces excess keratin which traps hair follicles causing them to plug up. This can result in a thickening of the skin.
How to get rid of it? Topical treatments are your best bet. Skip the acne creams, and apply one of these topical treatments commonly used to treat Keratosis Pilaris:

Moisturise daily with Dermalogica’s Body Hydrating Cream that contains lactic acid. This Non-greasy emulsion used twice daily, helps dissolve the thickened skin, revealing nice soft, smooth skin. Camellia Oleifera (Green Tea) also helps to soothe irritation.
Avoid hot showers and abrasive scrubs. Scrubbing the area only exacerbates the problem.

How to Get Rid of Liver Spots (Age Spots) on Hands

As we age, our hands may develop liver spots (or "age spots"), which are blemishes typically caused by overexposure to damaging UV rays from the sun.

Liver spots can be removed by Intense Pulse Laser Light. To prevent liver spots, use hand creams with SPF protection. Your hands will give away your age as you get older, even if your face is as lineless as that of a 20-year-old's.

Electrolysis (How does it work) vs. Laser Hair Removal

What are the best options for removing hair from the chin and upper lip areas?
What process is involved?
Do you have to shave the area before a laser treatment?
Does this make the hair grow back thicker?

These are just a few of the questions that some of our clients ask us.

Laser hair removal and electrolysis are the only options for permanent hair removal on the chin and upper lip, but there are pros and cons to both.

Laser Hair Removal (what is laser hair removal)

Lasers work best on dark hair and light skin because the laser targets melanin which is found in dark hair. If you have dark skin, beware also, because the laser will target the melanin in your skin as well, this can cause pigmentation problems.

Are results guaranteed?

Results, unfortunately, are never guaranteed with laser hair removal. You can expect an 80% reduction in hair growth, but some people see more, some less. I have had great success with lasers, while a friend of mine turned to electrolysis because all his back hair grew back after his laser treatments.

Electrolysis

Electrolysis is a more guaranteed form of hair removal and works on dark AND light hair.

How it works

The licensed Electrologist (make sure yours is licensed) inserts a sterile needle into every hair follicle. A low-level electrical current kills the follicle. Because electrolysis focuses on one hair at a time, it can be a tedious process, which makes it ideal for small areas like the brows, upper lip and chin.

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