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Policies
All gift vouchers are valid for 6 months from date of purchase. Our prepaid packages, credit notes and all other accounts are valid for one year from date of purchase. All pre-paid packages and vouchers are non-refundable.
A gift voucher number must be quoted at time of booking and must be presented in the form of payment for your treatment on the day of your service.
We require 24 hours notice if a treatment to be paid by gift voucher is to be cancelled or changed. Otherwise 50% of the gift voucher value will be redeemed.
Gift vouchers cannot be redeemed for cash or product and will not be honored if expired.
Your privacy and comfort is of utmost importance to us. Various beauty treatments require different levels of undress.
Ensure your jewellery is removed before your treatment and placed securely in your handbag. Stairway To Beauty takes every care but no responsibility for your valuables.
We require a 50% deposit for all treatments longer than one hour, group bookings and all day spa packages.
Please arrive 10 minutes prior to your appointment to fill out our consultation form, this allows for total relaxation in the treatment and ensures you will not loose any part of your service.
If you are running late we may not be able to perform the full service, however, we will have to charge the full fee. We will try to accommodate you as best we can, but please understand that we need to run on time to avoid inconveniencing our other appointments.
We understand that sometimes you need to change your appointment. To avoid any inconvenience, we kindly ask that you give us 24 hours notice so that someone else may visit us. If no notice is given, a 50% cancellation fee will apply to all day spa packages, group bookings and all treatments longer than 1 hour.
We kindly thank you and welcome you to enjoy the complete mind and body experience Stairway To Beauty has to offer and unleash the goddess within.
Privacy Notice
Stairway To Beauty recognises the importance of protecting your privacy. At Stairway To Beauty we are bound by the Privacy Act 1988 (Cth) and its National Privacy Principles in relation to handling personal information. We may from time to time collect information about you such as your name, contact details, title, occupation, and other personal information concerning matters on which you seek our services. This information may be collected when you use our services, directly or when visiting our website.
Stairway To Beauty will take all reasonable steps in ensuring that information collected and/or used is up-to-date and complete, and used only by authorised personnel. You may at any time request that your details be removed from our database.
Stairway To Beauty Website Privacy Policy
At Stairway To Beauty we are committed to protecting the privacy of information you provide to us. All personal information we obtain is protected by the Stairway To Beauty Privacy Policy. Information via our website is obtained when you knowingly provide us with information. We do not collect personal information when you visit the website to simply download or read information. If you access a website through a link of ours, the privacy policy applicable is that of the owner of that website, and not that of Stairway To Beauty. Stairway To Beauty does not and will not make any representation and/or warranty as to the practices of handling of your personal information by any of the linked websites.
